1. Reservation conditions

1.1. You could make a reservation for BSA Gradina Hotel in one of the following ways:

• by writing us at e-mail: reservations@gradinahotel.com
• by phone: +359 876 004 960
• on site at the hotel

1.2. Once we have received and processed your request, we will contact you to confirm availability.

1.3. You will receive a confirmation of the reservation made to the e-mail you specified. It describes the type and number of rooms booked, the date of check-in and check-out of the hotel, the number of adults and children specified in the reservation request, the basis of meals and the amount due.

1.4. At the hotel’s discretion, a required security deposit of up to 50 (fifty)% of the total cost of the reservation may be required to be paid before check-in. We expect receiving payment from you within 10 (ten) working days of sending our e-mail (unless another period is agreed between the parties). The remaining amount of your reservation is due 7 days before your arrival. If you wish to cancel a reservation for which a security deposit has been transferred, the cancellation penalties described below apply.

1.5. If a deposit is requested in advance, your reservation is valid, but is considered to be finally CONFIRMED after making the specified payment for the specific request and receiving confirmation of received payment by e-mail.

1.6. If payment is not made within the described period, the hotel reserves the right to cancel the reservation.

CANCELLATION TERMS

2.1. You can cancel your reservation in one of the following ways:

by writing us at e-mail: reservations@gradinahotel.com

2.2. In case of cancellation of a confirmed reservation up to 14 (ten) days before arrival, the customer does not owe a penalty, except in the case of reservations made under special holiday packages, in which the terms for reservations and cancellations are additionally described.

2.3. In case of cancellation of the reservation 7 (seven) days before arrival, you owe a penalty in the amount of 50 (fifty) % of the total amount paid as a deposit.

2.4. In the case of cancellation of the reservation less than 72 (seventy-two) hours before check-in or in case of no-show on the day of check-in, the amount paid in advance for your reservation will not be refunded, and the reservation will be considered canceled.

2.5. BSA Gradina Hotel reserves the right to cancel a confirmed and paid reservation in case of force majeure and other reasons beyond the control of the hotelier.

In these cases, the hotelier:

Offers the client accommodation for another period, keeping the same conditions and prices.
Refunds the deposit paid by the client within 30 (thirty) days from the date of receipt of a written request for this from the tourist, without paying a penalty to the same.
ACCOMMODATION CONDITIONS

3.1. Check-in and check-out hours:

Check-in every day after 14:00.
Check-out by 12:00 p.m.

3.2. If the room is released later, the first overdue hour is subject to payment at the rate of 10 (ten)% of the overnight stay, the second overdue hour at 50(fifty)% and the third and more hours at 100 (one hundred)%. Reservations are held until midnight on the relevant day of arrival.

3.3. Pets are not accommodated.

3.4. Check-in at the hotel takes place through the presentation of personal documents certifying the identity of the guests. The data provided by you are protected in accordance with the Personal Data Protection Act and the normative acts regulating the protection of information and are processed only in connection with the implementation of the established requirements of the Tourism Act. Please familiarize yourself with the POLICY FOR THE PROTECTION OF THE PERSONAL DATA OF CUSTOMERS OF BSA LLC (“Privacy Policy” section).

PAYMENT METHODS

4.1 By bank transfer:

BANK: Fibank

Recipient’s name: BSA Ltd

BIC/Swift: FINVBGSF

IBAN in EURO: BG08FINV91501017294951

IBAN in LEVA: BG33FINV91501017253664

4.2 By providing debit/credit card details to the hotel.

RIGHTS AND OBLIGATIONS OF THE PARTIES

5.1. BSA Gradina Hotel undertakes to provide the client with the services requested and paid for in full.

5.2. BSA Gradina Hotel undertakes not to change the price of the services requested by the client, except in exceptional cases, when this is economically justified.

5.3. BSA Garden Hotel is not responsible for damages caused by actions of third parties.

5.4. All complaints related to the quality of the paid services must be submitted by the customer on site at the hotel for the elimination of weaknesses. The submission is made in writing.

5.5. Amounts for services requested but not used in whole or in part due to the client’s fault are not refundable.

5.6. All prices announced on the BSA Gradina Hotel website, as well as in the hotel’s e-mail messages sent to the client, are in Bulgarian leva, including VAT and tourist tax. In some cases, they may be tied to other offers, promotions and terms. If you need additional information about our offers, our team is at your disposal.

5.7. Costs for additional services are not automatically calculated in the final price and must be paid separately at the hotel.

5.8. The hotel is not responsible for lost, forgotten or stolen items from the rooms, stored outside the personal safe in them, restaurants, common areas as well as for damages caused by third parties.

5.9. The customer assumes the responsibility to observe generally accepted norms of good behavior during his stay at the hotel. All costs for material damage caused to the hotel are owed by the customer.

5.10. In the rooms of BSA Garden Hotel is non-smoking, according to national legislation. Therefore, in case of non-compliance with them, the hotel reserves the right to impose, without prior notification, a fee in the amount of BGN 150.00.

5.12. Customers using the services of BSA Gradina Hotel must be of legal age according to Bulgarian legislation /over 18 (eighteen) years old/. Children are only admitted if they are accompanied by their parents or other legal representatives. Customers are required not to leave de